We aim to provide timely & efficient services to our customers. To ensure this we keep a look out on customer feedback about our services, for this purpose we use various means that help us acquire customer feedback. Customer feedback is important for us to help us understand the needs of our customers. We opt for the following channels to attain customer feedback :

• E-mail : After the case is closed in the CRM an automated mail is generated and sent to the customer e-mail ID for rating the services which contains a series of questions on the customer contact with the CCO. After receiving the response from customer side the mails are then segregated into various levels of satisfaction which compiles the CSAT score of the process.
• Call-back : When the issue is completely resolved a telephonic contact is established with the customer and he is asked a series of questions with relation to the services he has received for the CCO. Again the feedback is segregated into various levels of satisfaction which compiles the CSAT score of the process.

By carrying out the above mentioned procedure we ensure that our customers are satisfied by our services. This feedback is valuable to us and indeed help us understand our customers and improve our service in accordance to customer suitability and satisfaction.

Our technical help desk support also includes pre purchase activities, this comprise answering pre sales calls. We provide the required information regarding any customer query related to product information. For this purpose our customers are provided a toll free number where our CCO is available to assist with product information and product queries.

Our focus is on continuously providing services that are not only suitable to customer requirements but also provide complete solution to customer query. We aim to achieve customer delight and our actions are governed accordingly that serve them in a better manner.