RT Outsourcing Services Ltd. has developed extensive physical and technological infrastructure in order to provide pan-India integrated services. RT’s main office and call center is housed in a facility designed as per International Standards and equipped with state of the art technology. The setup includes advanced telecom infrastructure from Avaya, CRM software, powerful hardware platforms and high speed networks and internet connectivity with large bandwidth.

The Repair and Refurbishment Centers spread over 125,000 sq ft are compliant with international standards.

All the RT units are integrated using web based CRM software CiRIMS which has capability to track the calls from log-in stage to its closure while integrating it with country-wide service centers, parts warehouses and logistics. More about CiRIMS.

The complete system is designed for high degree of flexibility, scalability and upgradeability. The entire system is powered by leading edge customer care technologies like Live Chat, Email Management Solution, Voice Communication and Interactive Self-Service.

At RT Outsourcing Services Ltd, deployment of latest technology is a continuous process so that we can deliver the best and affordable solution to our customers at all times. Our state-of-the-art technology includes :

1. High level of redundancy of servers, network and telecommunication, hardware and power backup facility to ensure 100% up time.
2. Multimedia technical capabilities.
3. Email, Chat, Fax, Phone call,( Push to Talk, Web Call (Launching Soon) etc of International standard.
4. State-of-the-art software based Call Management System.
5. State-of-the-art International standard servers and workstations.
6. High capacity Gigabit / CAT-6 network.
7. Stable and Scalable Infrastructure.
8. Extremely high level of data security.