RT Services - Clients

Clients

OEM Customers

RT has a unique single window service offering for all OEM customer care and support activities across India. It integrates the helpdesk, IMAC services, Service Centers, Field teams, parts warehouses, distribution and logistics. It not only provides reliable country-wide coverage but is extremely cost-effective for any start-up operation.

The Partner of Choice

RT is a national partner of many Fortune 500 OEM companies for many years. Whether you're an already established OEM with hundreds of products, or a new OEM selling into India, RT has the resources, expertise and infrastructure to help you maintain a competitive advantage. RT provides local, reliable, and cost-effective solutions that directly address your needs at every point along the technology lifecycle and takes away the burden of penetrating new markets.

For a new OEM entering India, RT takes away the pain on understanding customer expectations and rolling out most important part of sales build-up strategy – customer support, so that the OEM can focus on brand building and achieving sales targets. Just partnering with RT sends a message to the customers about seriousness of customer support in the company.

Since RT is not a sales partner of any OEM, its focus on support is never diluted. As your national support provider, RT can help your company:

enhance your brand image
Improve customer satisfaction and loyalty
Maintain competitive advantage
Reduce support cost
Deliver country wide business at a short notice.
Scale up and add services when needed
Provide valuable guidance regarding Indian market

Benefits of RT’s Integrated Services;

For Established Indian market players...

Dedicated teams conveying company’s culture.
Pan India coverage
Consistent service quality – ISO approved processes
All services under one umbrella reducing cost of management tremendously.
Experience on hardware, software, products, applications, projects, roll-outs etc.
Excellent Remote service capability offering great reduction in warranty costs
More cost-effective service model
Excellence Center capability – Highest skill center status in the country
Deployment of ‘Product Specialists’ in Helpdesk – Level 3 coverage.
Web based service reporting - Trust through transparency.
Highly cross skilled field service workforce
Special attention for key customers.
Complete reverse logistics activities to manage fulfillment and returns

For New companies entering India...

Immediate national coverage - scalable when required.
Single window solution – Call Center, Service Centers and Field Services
Installations, PMs, Helpdesk, Service Centers.
Project management to rollouts.
Import and export management of parts and refurbished units
Warehousing and Distribution.
Highly cost efficient – No upfront investment in customer care.
Web based reporting – Trust through transparency.

Outsourcer Customers

RT provides best-in-class services for technology support of your clients infrastructure, whether through Remote Helpdesk Services or Deskside support. RT’s association as an Authorised Service provider of major OEMs and warranty partner for major overseas suppliers gives it a unique edge and speed in vendor management aspects of the services. Overall, you gain by reducing costs, improving efficiency, and gain a competitive edge.

RT can provide a single platform to bring together its skills and experience in Remote Infrastructure Management, Helpdesk, Deskside Support whether for IT products or networks or for security solutions. RT provides great value additions and introducing world class processes at competitive prices. RT’s own web based tool, CiRIMS provides it an unparalleled edge and seamless client reporting.

We partner with you in making proposals and pitching for key accounts.

RT has tie-ups in India with top IT Outsourcer companies to provide back-to-back services to their customers. RT is currently handling services for customers having as many as 1000 locations across India.

As support provider for your customers, RT can provide:

IMAC services
Remote Helpdesk
Remote or On-site Infrastructure Maintenance
Deskside Support – hardware
Application Support
Network Support
Lifecycle support to all hardware products
Vendor management
Repairs
Same quality of service at various locations of the customer

EMS and 3P Customers

RT has tie-ups with world’s leading EMS companies and 3P Service providers for offering Repair and Refurbishment services on their behalf for their products sold to OEMs or to dealers in India. The range covers a vast array of IT, telecom and electronic goods. RT enters into direct agreements with overseas and local EMS companies to provide customized services to their OEM clients.

RT provides a single window integrated solution covering Repairs, RMA, warehousing, inventory management and import / export services. RT’s pan India coverage helps to offer RMA services to customers in all parts of the country through local service. The overall gain is more than just reducing costs by instilling a confidence in the customers of a world class reliable service to increase sales. Of course, RT’s own web based tool, CiRIMS provides it an unparalleled edge and seamless client reporting.

We partner with you in making service strategies and proposals while you pitch for key accounts to garner more sales.

As support provider for your products, RT can provide:

Countrywide RMA services
Repair and Refurbishment
Inventory Management
Warehousing and Distribution
Import and Export management

Distributor Customers
RT is a leading company in India for providing client neutral multi-vendor product and technology support services. If you are a Distributor for a leading edge technology or product being launched or sold in India, RT is your best bet for seamless cost effective customer support services.
For a new product offering in India, RT takes away the pain on understanding customer expectations and rolling out most important part of sales build-up strategy – customer support, so that you can focus on increasing market share, increase sales, penetrate the countrywide market and build the brand.
Since RT is not a sales partner of any brand, its focus on support is never diluted.

As your national support provider, RT can help you to:

enhance brand image
Improve customer satisfaction and loyalty
Maintain competitive advantage
Reduce support cost
Deliver country wide business at a short notice.
Scale up and add services when needed
Provide valuable guidance regarding Indian market

Large Corporations

RT provides integrated Infrastructure Management services and technology support to some of the India’s largest Manufacturing companies, ITES companies and Banks.
RT’s solutions aim to bring down the cost of managing internal assets and investment in IT by ensuring maximum uptime and optimization of for all resources. RT’s remote services and deskside support work seamlessly to provide a great end user experience for resolving any issues concerning hardware, software, applications, utilities, network problems, security etc.
RT’s Remote Monitoring services monitor each asset for its optimum usage and send required alerts thereby preventing critical downtime.

RT brings following benefits to its clients:

Comprehensive and seamless services – Deskside, Remote and Monitoring
Cost-Effective and Flexible Pricing Options
Catering to facilities spread across the country and monitored centrally.
Experience across wide array of devices, networks and technologies
Carrying out IMAC services and upgrades
Authorised partner of all major OEMs
Remote helpdesk managed by experienced engineers managing more than 350,000 calls per month.

Retail Chains

India is undergoing a revolutionary phase in retailing. With the emergence of large format and hyper market chains, retailing is set to undergo a dramatic change in terms of customer experience and product availability. Many of these retail chains are launching ‘private label’ products as well.

RT is well positioned to address this market with its innovative solutions for large retails chains. RT provides a vital link between the Retail client and their suppliers, namely OEM manufacturers.

RT single window solution offers unmatched service benefit to retail chains for claiming warranty support and accounting for and closing each customer case quickly and effectively. RT’s association with major OEM manufacturers and its pan India coverage provides an unmatched benefit to the client.

Just in case, you are launching a private label – whether with warranty benefits from the OEM or simply imported into India without any such benefit, RT brings in its experience of handling a vast array of products and technologies to enable you to not only reduce your warranty and repair cost to the minimum but to ensure that your pain of handling defective products and reverse logistics is taken away.

We bring the following benefits for Retail chains:

Established process for warranty management and back-end repairs
Single window coordination with all OEMs for warranty claims
Recording all service transactions electronically from the end user customer, or the OEM
Service desk in all stores
Collection and delivery of customer products by dedicated vans
Local repairs across the country, as needed.
Management of parts and logistics
‘Your’ branded Pre-packaged and pre-priced service solutions (SKUs)
Web based Reporting
Call Center for your customers

Additional benefits in case of ‘private label’ products:

Services to be represented as your services (private labeled)
Countrywide Local repairs.
Scheduling the installation/service calls.
Customer helpdesk
Remote and onsite service
Managing imports and distribution of parts
Pricing pre-package productized services for customers
Option for per incident support as well as monthly maintenance charge programs
Customized solutions for complex opportunities