RT Outsourcing Services Ltd, in its endeavor to provide the best support experience, places extreme importance to training of the new members and continuous training and upgradation of the existing employees. The in-house training center equipped with multimedia training tools is used to impart training on following soft topics apart from hardcore technical trainings :

• Communication skills
• Customer handling skills
• Specific product training
• Technical support
• Escalation management

Quality of Call Center Agents

All agents at RT call center are engineers with excellent communication and functional skills and they undergo intensive training on a continuous basis to keep abreast with clients’ needs and changing technologies. All the new hires are first trained on basic customer management skills and concepts and then they are trained on client’s process, products and customer service strategies. RT has the unique business model to train call center engineers in Field repair jobs and Service Centers to ensure higher skill levels.

Training on Customer Business Strategy

The engineers, whether in call center or in field service, are trained in client’s business processes to ensure prompt and accurate responses. The engineers are trained to provide better experience for your customer and building a stronger relationship with them. CSR training also focuses on how to educate customers on products.