CiRIMS : Your Passport to Controlled Outsourcing

CiRIMS is the acronym for ‘Call Center Integrated Repair and Inventory Management System.

Such a software is the backbone for any Reverse Logistics operation. CiRIMS has been custom developed by RT team to manage and control operations effectively and efficiently. The features of the package reflect over 10 years of experience of handling industry specific issues and are extremely user friendly. Its flexible architecture adapts easily to diverse client specific processes. All transactions are tracked based on server system date to capture authentic information for greater reliability and client comfort.

Its web based implementation provides facilities for logging calls at any call center around the globe, or at any of the walk-in service centers where operations are based. The integrated design helps to maintain a single view of the call information irrespective of the place of online call logging.

Specific functionalities enable information capture for onsite, walk-in, return-to-bench, and plant repairs. The latest call repair status is available for effective monitoring of progress as well as for updating customers online.

Spare parts requirements of the repair module are dynamically linked to the inventory management system to enable seamless parts fulfillment and flash actions taken at the warehouse against each request.

Clients get online access to reports and feel in control despite having outsourced the business process. CiRIMS generates trust through transparency.

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