RT provides technical support helpdesk services to some of the world’s leading IT and telecom companies. RT has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

Our Helpdesk skills are demonstrated by our low abandonment rates, high first call resolution, low part per event, high accuracy of part prediction, quick response times and high closing rates. All agents are technically qualified engineers with various accreditations. RT offers integrated voice and web based support at all customer interaction points. We complement technology support with revenue generating services such as AMC sales, warranty upgrades, cross-sell and up-sell initiatives.

With our contact center located in India we have natural cost advantages. Our experience and expertise in trouble shooting the most intricate problems for the customers of major IT and IT services companies have given us a pool of technically skilled manpower capable of rectifying the most complex of hardware and software problems.

Our technical support experience spans a wide variety of products :

• Hardware - Desktop, notebook, server
• Software - Operating system, applications, utilities, security
• Computer peripherals
• Mobile Phones
• Networking / telecom equipment
• Internet services
• Consumer electronics

Advantages of RT’s technical support helpdesk include :

• Dedicated support team for each client
• 3 Support / High - end Support provided by ‘Product Specialists’
• Business - to - consumer and business - to - business models
• Natural cost advantage of India location
• Multi - channel delivery capabilities that include voice, e-mail, chat and remote assistance
• Knowledge base creation
• ISO 9001 accreditation
• Option to use RT’s own web based CRM tool reducing the cost dramatically.
• Call tracking capability with integration of helpdesk with Service Centers, Field Support and parts warehouse to provide seamless customer experience.