RT is known for its constant focus on quality which is driven from each and every aspect. So, every business activity is controlled by a skilled and knowledgeable Quality team that is equipped with various tools and latest technology. This team is driven independently by an MD. We have several techniques available to monitor the process of every operation and driven to achieve customer satisfaction, this enables a smooth functioning of our operations.

Team

We have a dedicated team of professionals that includes Six Sigma, ITIL, Kaizen, IPC 610-D, 7 QC tools, 5S, and MIL-105-E certified professionals. Our Lead auditors are constantly working for various ISO standards, i.e. ISO 9001:2008, ISO 14001:2004, ISO 27001:2005, RoHS and OHSAS 18001:2007.

Process

Our process involves a systematic manner of carrying out pre-defined operations at various stages. At the initial stage of any business a detailed process is documented and approved by our quality team. Engineers and technicians are also certified by the quality team before going live for further development in any process. We keep a check upon every Call from call center, outgoing product from our service center and refurbishing center on sample basis (MIL-105-E) by a dedicated and independent team against specifications of the product & standard.

Periodic audits are also conducted by team to verify the process adherence at every business unit to ensure an error free process.

Vision

To become a leading and preferred vertically integrated global provider of technical support services.

Mission

RT Outsourcing Services Limited is an excellence driven organization and a pioneer in after sales services. We plan to fulfill our vision through the following mission statement :

• Be a leader in the industry by providing quality people and services.
• Facilitate success of our customers through building long-term business relationships, proven quality, integrity and integrated services.
• Have a business environment based on sincerity of purpose, for all of our people that provide opportunity for growth and advancement as a reward for excellence and individual accomplishment.
• Achieve for our shareholders a premium return on investment through optimal utilization of capital and human resources.

QMS POLICY

We are committed to provide services which consistently meet or exceed customer expectations in terms of quality, cost and delivery and to be the leaders in customer delight.

EHS POLICY

We are Committed for Prevention of Pollution, Injury and Ill health by continually improving. The systems and meeting legal & other requirements.

ISMS POLICY

We are Committed to ensure Confidentiality, Integrity & Availability of information Assets of all stakeholders & continually improving While complying Legal, Statutory and Regulatory requirements.