RT provides
an integrated model of Remote and RTB/ Field support
for a wide range of IT products and associated software,
applications and technologies. The support plans are
customized to suit requirements and service levels for
different clients. RT’s services are available
from level 1 to level 4 and includes ‘Excellence
Center’ services for certain clients indicating
highest level of technical expertise available on that
product in India.
Whether you are an OEM manufacturer,
an EMS company, an Outsourcer,
a Distributor, a large
corporation or a Retail Chain,
RT can partner with you and provide required solution.
The products include :
- Desktop - Units, Assemblies and sub-assemblies
- Notebook - Units, Assemblies and sub-assemblies
- Servers - Units, Assemblies and sub-assemblies
- Printers - Units, Assemblies and sub-assemblies
- Plotters
- Display Devices (LCD / CRT)
- Scanners
- Multi-function Devices / All-in-One
- UPS
- Storage Products
Technical Support includes
:
- Operating System support
- Network Support
- Applications
- Database administration
- Utilities
- Virus control
- Security
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