A competent and effective technical helpdesk or customer care helpline is as important in today's market environment as selling the product -whether it is for your customers or own employees. RT acts as an extension of the client's team and provides end user support acting a as a single point of contact for all service inquiries - allowing you and your teams to focus on core business functions.

RT's Level 1 and Level 2 Helpdesk Services are available for OEMs, Enterprises, Resellers and Retail Chains as a cost-effective means to provide their end users technical support through remote resources. Helpdesk services provide a single point of contact for the call logging, diagnostics, and resolution of hardware and software technical issues. RT can complement an existing Helpdesk by scaling up or takeover the entire functions.

RT's ISO 9001 certified helpdesk assures Best-in-class support by deploying dedicated, qualified, certified and trained agents 24/7 to resolve complex hardware and software issues.