Benefits of RT’s Integrated Services

For Established Indian market players...

• Dedicated teams conveying company’s culture.
• Pan India coverage
• Consistent service quality – ISO approved processes
• All services under one umbrella reducing cost of management tremendously.
• Experience on hardware, software, products, applications, projects, roll-outs etc.
• Excellent Remote service capability offering great reduction in warranty costs
• More cost-effective service model
• Excellence Center capability – Highest skill center status in the country
• Deployment of ‘Product Specialists’ in Helpdesk – Level 3 coverage.
• Web based service reporting - Trust through transparency.
• Highly cross skilled field service workforce
• Special attention for key customers.
• Complete reverse logistics activities to manage fulfillment and returns

For New companies entering India...

• Immediate national coverage - scalable when required.
• Single window solution – Call Center, Service Centers and Field Services
• Installations, PMs, Helpdesk, Service Centers.
• Project management to rollouts.
• Import and export management of parts and refurbished units
• Warehousing and Distribution.
• Highly cost efficient – No upfront investment in customer care.
• Web based reporting – Trust through transparency.