The customers are offered priority support through Advance Exchanges as per warranty guidelines of the client. This service includes across-the-counter exchange or the advance shipment of a new or "equal to new" component for a failed unit.

RT takes complete responsibility of the defective and swap stock, manages the customer requests, processes warranty validations and CID cases and provides comprehensive reporting.

RT provides warehousing and imports management services to manage the complete cycle of importing the swap stock into the country under import licenses, distributes the same across all the covered locations and ships back the defectives to the principle client.